Customer ServicesPRIVACY POLICY Charlie Moo's is committed to protecting and respecting your privacy when visiting this website. This privacy policy sets out how Charlie Moo's will use any personal data that you provide, or that may be collected as a result of you visiting this website. COLLECTED INFORMATION Charlie Moo's may collect and process the following data:
We will not store financial / card information. USE OF THE INFORMATION We use the information about you in the following ways:
The information will never be shared with any third parties. IP ADDRESSES AND COOKIES We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually. This information includes your IP address where available, operating system, browser type and visits to the website. This information will never be shared with any third parties. THIRD PARTY WEBSITES Charlie Moo's website may contain links to and from other websites, advertisers and affiliates. If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We do not accept any responsibility or liability for these policies. DELIVERY INFORMATION Delivery is just £3.95 per order,
FREE Delivery on Chiggs Feeding Wheels and Greetings Cards.
At Charlie Moo's we endeavour to dispatch all orders within 5-7 working days.
Orders will be sent using Royal Mail.
Customers will be informed if there is an unexpected delay.
Whilst the majority of orders Charlie Moo's send are first class recorded to UK addresses are received the following day, Royal Mail unfortunately does not guarantee that this will always be the case.
***PAYMENT BY POST****
If you choose to post your payment please be aware that we do not post orders until this payment has cleared. Please ensure that all cheques are clearly marked JOANNE DEWBERRY
Here at Charlie Moo's we like to do what we like to do our bit for the environment and recycle as much as possible both as a business and as a family.
We only buy in paper bags and recycle gift bags from friends and family. We always use our own cloth bags at the supermarket, or opt for no bags if being delivered. Any plastic bags we may have are handed back - Tesco delivery drivers will take yours away to be recycled.
We shred all paperwork and place in either the recycling bin or Nanny's compost bin. Any boxes, jiffy bags and envelopes we can re-use are we add lovely new labels on. All packaging from deliveries are re-used, Charlied (he loves to play and build with the boxes) or recycled.
 Printer cartridges are recycled (envelopes for this can be picked up in most retailers) or refilled if possible. We only print invoices if asked but do send them out electronically via email and keep them on file if there are any issues.
RETURNS INFORMATION
If an item is received damaged please inform Charlie Moo’s as soon as reasonably possible. Charlie Moo’s operates a money-back satisfaction guarantee. Charlie Moo’s are happy to accept returned items for full refund provided they are returned within 14 days of purchase in an unused, saleable condition. If returning items, please remember to enclose the original packing slip. With the exception of faulty goods Charlie Moo’s are unable to refund either outbound or inbound carriage/postage charges.
If you have any queries regarding Charlie Moo’s Returns Policy please contact us. DISCLAIMER Whilst I endeavour to keep the information and products on this website up-to-date and correct, I make no warranties about the accuracy, reliability, suitability or availability of information and products on this website. All items are for decorative purposes only and should not be treated as toys. Therefore products should not be given to babies or children. Through this website you are able to link to other websites which are not under the control of Charlie Moo's. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control. If you have any concerns please do not hesitate to contact me |