Delivery and Returns


DELIVERY INFORMATION

Charlie Moo's currently only delivers to UK based addresses.

Delivery orders under £5 = £1.50

All other orders a flat rate of £3.95 

At Charlie Moo's we endeavour to dispatch all orders within 5-7 working days.

Orders will be sent using Royal Mail Recorded Delivery or a Courier Service - both may require a signature. 

Customers will be informed if there is an unexpected delay.

Whilst the majority of orders Charlie Moo's sends via First Class Recorded to UK addresses are received the following day, Royal Mail unfortunately does not guarantee that this will always be the case.

If you require items for a specific date please do mention in the check out under “special instructions

Here at Charlie Moo's we like to do what we like to do our bit for the environment and recycle as much as possible both as a business and as a family. 

We shred all paperwork and place in either recycling or Nanny's compost bin. 

Any boxes, jiffy bags and envelopes we can re-use are. All packaging from deliveries are re-used, Charlie'd (he loves to play and build with the boxes) or recycled.

Printer cartridges are recycled (envelopes for this can be picked up in most supermarkets) or refilled if possible.  We only print invoices if asked but do send them out electronically via email and keep them on file if there are any issues.

RETURNS INFORMATION

If an item is received damaged please inform Charlie Moo’s as soon as reasonably possible. Charlie Moo’s operates a money-back satisfaction guarantee. Charlie Moo’s are happy to accept returned items for full refund provided they are returned within 14 days of purchase in an unused, saleable condition. With the exception of faulty goods Charlie Moo’s are unable to refund either outbound or inbound carriage/postage charges.

If you have any queries regarding Charlie Moo’s Returns Policy please contact us.

DISCLAIMER

Whilst I endeavour to keep the information and products on this website up-to-date and correct, I make no warranties about the accuracy, reliability, suitability or availability of information and products on this website. Most of the toys/stationary/party bag fillers are not suitable for children under 3 years old. All specifications as provided by 3rd party suppliers will be attached to products. 

Through this website you are able to link to other websites which are not under the control of Charlie Moo's. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

If you have any concerns please do not hesitate to contact me.

party bags cakeaccessories wrapping paper cards party bag fillers BLOG button